The practical things

Refund & Digital Delivery Policy

Last updated: 6 October 2026

Method & Marigold sells downloadable digital products, including printable wall art and other digital resources. No physical products are shipped.

Digital Delivery

All products sold by Method & Marigold are delivered electronically.

After successful payment, customers will receive access to their purchased digital files through the online checkout and download system. Depending on the product, files may be supplied individually or within a ZIP folder.

Because our products are digital:

• No physical item will be mailed or couriered.
• No shipping fees apply.
• No physical shipping address is required for delivery.
• Customers are responsible for downloading and safely storing their purchased files.

If you experience difficulty accessing or downloading your purchase, please contact us and we will assist you.

Refund Policy

Due to the downloadable nature of our digital products, purchases are generally considered final once the digital files have been made available to the customer.

We do not ordinarily offer refunds for:

• Change of mind after purchase;
• Purchasing the wrong product accidentally;
• Incompatibility caused by a customer’s device, software, printer or third-party printing service where the supplied files themselves are working correctly; or
• Differences in colour between screens, printers, paper types or printing services.

However, we want every customer to receive the product they purchased in working condition.

Please contact us if:

• You receive the wrong files;
• A supplied file is corrupted or cannot be opened;
• Files are materially different from the product description;
• You are charged more than once for the same transaction; or
• Another genuine problem prevents you from accessing the product you purchased.

Where appropriate, we will first attempt to resolve the issue by replacing, correcting or re-supplying the digital files. Where the issue cannot reasonably be resolved, a refund may be issued.

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable consumer protection law.

Printing & Colour

Printable artwork is supplied as a digital file only. Final print quality may vary depending on the printer, paper, print service, screen settings and other equipment used by the customer.

Colours displayed on a screen may differ slightly from the final printed result.

Contact

For questions regarding an order, download, refund request or digital delivery issue, please contact Method & Marigold through our Payhip contact page.